What our clients and users say!

  • “Staff are excellent, friendly & approachable. I speak to Avril in finance on a regular basis and she is lovely, very friendly and nothing is too much trouble. Thank you Austin Ben for all you do for my mum. She is so happy with your services.”
  • “Good Care, Very pleased. ”
  • “An excellent responsive service meeting Hannah-Jo’s needs as required with an ability to respond at short notice”
  • “Just to say I feel really relaxed with my team from Austin Ben and I can’t thank and praise them enough”
  • “the family said that they were really happy with the quality of care provided”

    Client & Family (Newcastle Under Lyme)
  • "We are so pleased to have found Austin Ben as you have all been so fantastic. Thank you."
    Client's Relative

Dear Siobhan,

I wanted to put into writing how pleased I am with the care you all provide for my mum.

It was a big decision to move mum’s care to yourselves and it was definitely the right one! The carers not only treat mum with respect, they do it with such kindness too. I have met several of the carers myself and have been delighted with the level of care and attention they give to my mum, even though I know it can be quite trying at times.

I would also like to say a big thank you to the office staff, who are also very kind and helpful. Any problems are dealt with courteously and promptly and I have great confidence in them. I would especially like to mention Amy, Margaret and yourself for being so professional and kind. I would also like to thank Melissa for all of her help, especially in dealing with the arrangements for the ‘live-in’ care which has been absolutely fantastic. Mum adores Emma, the live in carer, and I know I can have a break and leave my mum in really excellent hands.

I am so pleased that I took the plunge and moved the care to yourselves. It has certainly taken away a lot of worry from myself. The referral to the Occupation Therapist that you arranged because of mum having several falls was a godsend – she now has a new frame ad has had no falls since.

Thank you so very much.


Dear Siobhan,

I would like to express thanks to Tania and Liz who are attending to my Dad’s needs. I have spoken to them both on the phone and my sister Jude has met them both and said what lovely carers they are.

Ashley has been very helpful when calling the office and also the other members of staff.

It is a very difficult time at the moment due to my Dad’s anxiousness due to his dementia and the support form having regular carers is of great comfort to Dad and ourselves because they know Dad’s needs change.

Many thanks, Wendy

Dear Siobhan,

I wanted to thank all of the carers that go to my Mum, she is very happy at the exceptional level of care that they all provide. Mum has been very uncertain with previous carers and is very grateful for the fact that you call – both her and myself – if you are running late or have to change a call time to explain why.

If I ever have a concern of my own of what will happen if ‘this or that’ were to happen I can call the office and they always have the correct information at hand and make me feel relaxed and calm. This has happened a few times and both Amy and Siobhan have dealt with my ‘what if’s’ without hesitation and very informatively.

Thank you very much