I wanted to put into writing how pleased I am with the care you all provide for my mum.
It was a big decision to move mum’s care to yourselves and it was definitely the right one! The carers not only treat mum with respect, they do it with such kindness too. I have met several of the carers myself and have been delighted with the level of care and attention they give to my mum, even though I know it can be quite trying at times.
I would also like to say a big thank you to the office staff, who are also very kind and helpful. Any problems are dealt with courteously and promptly and I have great confidence in them. I would especially like to mention Amy, Margaret and yourself for being so professional and kind. I would also like to thank Melissa for all of her help, especially in dealing with the arrangements for the ‘live-in’ care which has been absolutely fantastic. Mum adores Emma, the live in carer, and I know I can have a break and leave my mum in really excellent hands.
I am so pleased that I took the plunge and moved the care to yourselves. It has certainly taken away a lot of worry from myself. The referral to the Occupation Therapist that you arranged because of mum having several falls was a godsend – she now has a new frame ad has had no falls since.
Thank you so very much.